Retail banking Call center

Flexibility of our normal hours 5am-6pm Mon. through Fri., 6am-3pm Sat. and 8am-1pm.
Retail banking Call center needs retail banking experience
Retail banking Call center requires:
Retail banking
Call center
Opening accounts
Checking, saving
Upsell
Cross sell
Strong knowledge of Banks products and services
Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS - Requires excellent verbal and written communication skills.

Retail banking Call center duties:
Responds to customer inquiries and independently resolves issues.
Displays etiquette, knowledge, and solutions when servicing customers.
Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.
Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction. -Navigates customers by recommending digital products and services to meet servicing solutions.
Negotiates account renewal to retain and expand customer relationship.
Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. -