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Bank Call Center Rep


  • Global Channel Management, Inc
  • 01/10/22
  • Pasadena, CA
  • 91103
  • 19 / Hourly
  • Contractor
Bank Call Center Rep needs 1+ years call center/banking experience
Bank Call Center Rep requires:
Flexibility of normal hours 5am-6pm Mon. through Fri., 6am-3pm Sat. and 8am-1pm.
Banking
Training is for 3 weeks, from 9am-4:30pm with a 30 min lunch break
35 hours training per week
Hybrid, onsite/remote
Solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.
Strong knowledge of Bank products and services leading to appropriate solution recommendations
Must be available for phone interviews between 10am and 5pm M-F
Computer/laptop for use
Own internet
Quiet location to work securely without interruption
Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS
Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari
Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS -
Bank Call Center Rep duties:
Responds to customer inquiries and independently resolves issues.
Displays etiquette, knowledge, and solutions when servicing customers.
Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.
Navigates customers by recommending digital products and services to meet servicing solutions.
Negotiates account renewal to retain and expand customer relationship.
Ensures adherence to Bank policies and standards on every transaction
Consistently achieves productivity and service key performance metrics.
Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.

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